Credit Guide for Wisr Finance Pty Ltd

ACN 119 503 221

Australian Credit Licence 458572

This document provides information about the loans provided by us. We are licensed to provide loans under the National ConsumerCredit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

Wisr is committed to operating as a good corporate citizen. This includes having and implementing an industry recognised disputeresolution framework and we have appointed a senior manager specifically to handle any problems you may have while a customerof Wisr.

Under the NCCP Act, we are obliged to ensure that any loan that we provide to you is not unsuitable for you. To decide this, we mayneed to ask you some questions in order to assess whether the loan is not unsuitable. The law requires us to:

  • make reasonable inquiries about your requirements and objectives;
  • make reasonable inquiries about your financial situation;
  • take reasonable steps to verify that financial situation.

Providing a loan will be regarded as unsuitable if at the time of the assessment it seems likely that when the loan is made:

  • you could not pay or could only pay the monthly instalments with substantial hardship;
  • the loan provided will not meet your requirements and objectives.

For example, if you can only repay the loan by selling your principal place of residence, it is presumed that the loan will causesubstantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. Itis therefore very important that the information you provide to us is accurate.

If you ask us, we must provide you with a copy of our credit assessment of your application at any time up to seven years from thedate of the loan contract. We are only required to give you a copy of the credit assessment if you enter into a loan contract.


We hope you are pleased with our loan product and our service, but if you have any complaints you should notify us by contactingour Dispute Resolution Officer by:

  • telephoning : 1300 992 007
  • e-mailing :
  • writing to : Wisr, attention : Dispute Resolution Officer, Suite 33, Level 8, 58 Pitt St, Sydney, NSW 2000

or by speaking to any representative of our business who will refer you to the Dispute Resolution Officer, contact details of whomare shown above.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalationof minor complaints.


It is Wisrʼs policy to address all disputes in terms of policies and procedures maintained by an ASIC approved dispute resolutionscheme. If after being in touch with our Dispute Resolution Officer as outlined above, and if we do not reach agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our externaldispute resolution provider is Australian Financial Complaints Authority (AFCA), Reply Paid GPO Box 3, Melbourne VIC 3001 or the Privacy Commissioner which
can be contacted on either or 1300 363 992. External dispute resolution is a free serviceestablished to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about ourdispute resolution procedures and obtain details of our privacy policy on request.


We donʼt provide legal or financial advice. It is important that you understand your legal obligations under the loan, and the financialconsequences.

Before you accept your loan offer, make sure you read the loan agreement carefully to understand the full details, costs andramifications of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan


If you have any questions about this Credit Guide or anything else about our products or services, please just ask at any time on thecontact details provided above. Weʼre here to be of service and to ensure you are fully satisfied with your dealings with us.


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