Coronavirus (COVID-19) Support for Wisr Customers
While so many things are out of our control at the moment, the one thing we can guarantee is our support. We’ve got your back.
We’re closely monitoring the coronavirus (COVID-19) situation, and our team is working tirelessly from home to support you. Our number one priority is your health and financial wellbeing, so we wanted to share a few of the ways we are helping you during this time.
If you have a WisrCredit profile, we’re going to be honest, not much has changed. It’s business as usual with checking your credit scores, and we should add that now is an ideal time to get a sense of where you stand financially. Keep an eye on our COVID-19 blog content where we will be posting guides and resources to help you navigate your finances right now.
Wisr App Customers
We have waived all Wisr App fees until the end of September 2020, because every little bit counts right now. You can also easily “pause round-ups” in your Settings if you need to give the app a break for a little while.
If you have any questions about your account or need help pausing the app, you can email our support team at firstname.lastname@example.org
Wisr Personal Loan Customers
First of all, thank you for being a Wisr customer. We meant it when said we care about your financial wellbeing, and we’re here for you now more than ever. We understand the uncertainty of the current situation – we’re feeling the same way over here.
Here’s what you need to know.
1. Your loan will continue as per usual.
Our systems are running normally and that will continue to be the case. If you would like to know your loan balance, you can find this out through the Customer Portal at wisr.com.au alternatively please email email@example.com and reference your Loan ID.
2. Let us know if you are experiencing financial hardship.
We understand things are changing all the time, and if you need financial assistance, we have a plan to help you. It’s best to be upfront and proactive with us – so please don’t put this off. You can email our customer support team at firstname.lastname@example.org, just make sure to reference your Loan ID and we’ll respond as soon as we can. Alternatively, you can call us on 1300 992 007 between 9am - 5:30pm. We’re working hard to respond to extremely high call volumes, and we appreciate your patience if you experience longer wait times than usual.
3. We will stay in touch with practical and helpful tips.
Our content team is working around the clock to put together practical and helpful information about personal finance right now. The more we can help and put you at ease, the better.
Thank you again for being a Wisr customer. We also recommend reading how the government is supporting Australians who lost their jobs or are struggling financially at australia.gov.au.