published April 03, 2020
ByWisr Support
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A Note From Our CEO, Anthony Nantes

I hope you are doing well and taking care of yourself. Thank you to everyone who is practicing social distancing and doing their part to slow the spread of COVID-19. Together, we can flatten the curve and save lives. 

​We are all feeling the gravity of the situation, and I want to extend my thoughts to everyone, especially those on the frontlines; our doctors, our nurses, our health providers, our teachers, our grocery store and pharmacy workers and our emergency responders. Your hard work and selfless service is incredible.

At Wisr, we are doing our part to keep our staff and greater community safe and healthy. Our team has been working effectively from home for the past week. This includes our amazing customer support team who continue to provide exceptional service – just don’t mind the occasional dog bark or kid in the background.

I want to remind you that our mission at Wisr remains the same, if not stronger than ever. We are committed to the financial wellness of all Australians, and right now, many of us are feeling the pressure. 

We’re here for you. These are the actions we’re taking to support our customers:

 

Customer service and personal loan processing remains uninterrupted. 

Our lending platform remains strong and secure, and WisrCredit and Wisr App are available as usual. Please note that our call volumes are higher than usual, so we appreciate your patience and consideration.

 

We’ve put together a comprehensive COVID-19 FAQ for any customers wondering about the status of their loan, or to anyone looking to apply for extra credit. 

 

We’re providing assistance to those struggling financially. 

We understand the impact this crisis may be having, and we want to do whatever we can to ease that stress. Financial hardship assistance is available to help anyone who is sick, has lost their jobs or otherwise been financially impacted due to COVID-19. You can read more about it in detail here. We encourage you to be proactive and call us on 1300 992 007 or email contact@wisr.com.au. It’s also a good idea to reach out to your other service providers to see how they can support you.

IMPORTANT: You should be aware that by deferring your repayments, the interest on your loan will still apply and you may end up paying more interest over the course of the remaining loan term. Subsequently, your loan repayment amount may be higher to ensure you can catch up on your repayments. If you would like more information about this before deferring your payments, please let us know as soon as possible.

 

Our financial tools may be able to help you right now.

If you have debt on your mind, Wisr App is available on iOS and Android to help you pay off your debt in the background. We’ve also all waived all app fees until the end of September – because every little bit counts right now. It’s also important to know the reality of your financial position, you can check your scores right here on WisrCredit.

We’re in this together, and we will continue to do everything we can to be proactive and helpful.

I also recommend keeping up to date with the latest government announcements at australia.gov.au to ensure you’re across the support that’s available to you. 

Stay safe and remember to be kind to yourself and to others. 

– ​Anthony

DISCLAIMER: This article contains general information only, and is not general advice or personal advice. Wisr Services Pty Ltd does not recommend any product or service discussed in this article. You must get your own financial, taxation, or legal advice, and understand any risks before considering whether a product or service discussed in this article may be appropriate for you. We have taken reasonable efforts to ensure that the information is accurate at the time of publishing, but the information is subject to change. We may not update the article to reflect any change.
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